Updated
Who is responsible
Scruffy City Collectibles LLC operates Loot Caravan. This policy applies to information collected through this website, purchases, and correspondence sent to support@lootcaravan.com. Customer accounts and an email list are not offered.
Information we receive
When you browse, our web server and hosting providers can receive your IP address, browser and device information, requested pages, referring URL, date and time, and error or security data. If you email us, we receive your email address, message, attachments, and any information you include. For an order, your selected payment processor, Stripe or PayPal, collects payment and shipping details and sends us order information needed to fulfill it, including your name, email, shipping address, items, amount paid, and payment status. We do not receive your full payment-card number. Please do not send card information by email.
Why we use it
We use technical data to deliver pages, keep the site secure, and investigate errors and abuse. We use order information to process and ship purchases, handle support and refunds, prevent fraud, and meet recordkeeping obligations. We use correspondence to respond to questions and keep a record of the exchange. We do not use support emails as a marketing signup.
Who receives it
Stripe and PayPal process checkout and payments when selected, under Stripe's privacy policy or PayPal's privacy statement. Our hosting, shipping, and email providers receive information needed to deliver the site, packages, and messages. We may disclose information when legally required, to protect the site or others, or as part of a business transfer subject to applicable law. The site also loads fonts from Google; your browser makes a direct request to Google, which may receive technical request information under Google's privacy policy. We do not currently use advertising pixels or a site analytics service, and we do not sell personal information collected through this site.
How long we keep it
We keep order records as needed for fulfillment, customer support, disputes, accounting, and legal obligations. We keep server, security, and support records only as long as reasonably needed for their purposes. We do not publish a fixed deletion period that our current systems cannot verify. When information is no longer needed, we delete or de-identify it where practical, subject to legal and backup requirements.
Security
We limit access to operational systems and use reasonable safeguards appropriate to the information we hold. No online service is completely secure. If you believe information you sent us has been exposed, contact us promptly.
Your choices and rights
You can browse without emailing us. You can adjust browser controls for caching and third-party requests. Depending on where you live, you may be able to request access, correction, or deletion of personal information. Email support@lootcaravan.com with a privacy request; we may need to verify that the request relates to you and may retain information where law permits or requires it. We will not discriminate against you for exercising applicable privacy rights.
Children
This site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us so we can review and remove it as appropriate.
Changes and contact
We will update this page when our services or data practices materially change. The date above reflects the latest revision. Contact Scruffy City Collectibles LLC at support@lootcaravan.com.