Updated
No change-of-mind returns
Due to the nature of trading cards and collectibles, we do not accept returns or exchanges because you changed your mind, purchased the wrong item, or no longer want it. This applies to singles, sealed products, and accessories unless a product listing expressly provides a different policy. Please review the description, condition, images, and total cost before ordering.
Wrong, damaged, or misdescribed items
If an order arrives damaged, contains the wrong item, or materially differs from its description, email support@lootcaravan.com as soon as you discover the problem. Include the order number, a description, and clear photos of the item and packaging when possible. Keep the item and packaging until we respond. We will review the issue and provide an appropriate remedy, which may include a replacement, return label, or refund, as required by applicable law. Do not send merchandise back without contacting us first.
Missing or unfulfilled orders
If a package is missing or tracking is incorrect, contact us so we can investigate with the carrier. If we cannot ship an order within the required time or cannot fulfill it, we will offer the applicable cancellation and refund options. A legally required refund will not be replaced with store credit without your agreement.
Refund method and rights
Approved refunds are issued to the original payment method where available. The time for the credit to appear can depend on the payment provider. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.
Questions
For questions about this policy, email support@lootcaravan.com.